FAQ

Q: What kind of wicks do Shine Candles use? Should I be concerned about lead wicks in Shine candles?

A: Shine Candles use only 100% cotton wicks.

Q: What kinds of waxes are typically used by Shine candles?

A:  All of our candles are soy-based.

Q: What percentage of fragrance is utilized in the manufacture of Shine candles?

A: Shine Candles utilize at least a 12% fragrance concentration, and we only use premium fragrances.

Q: Is there a minimum order when buying Shine candles?

A:  Nope, there is no minimum order!

Q: Does Shine Candles offer a special on shipping?

A: Yes. When you purchase a minimum of $99 in candles, Shine will cover your shipping costs to anywhere in the continental United States.

Q: For how long should I burn Shine candles?

A: Always extinguish a candle if you are leaving the room or if the flame gets too close to the candle holder or container. For a margin of safety, discontinue burning a candle when ½ inch if of the wax remains.

Q: How long should Shine candles be burned at a time?

A: For the ultimate candle burning experience, we recommend using the candles up to 3 hours at a time. Allow a cooling off period before re-lighting.

Q: Do Shine candles comply with the industry standards for candles?

A: Yes. The National Candle Association has played a leading role in the development of national industry standards through the ASTM International standards organization. Shine Candles undergo a testing regimen to meet and exceed these standards.

Q: What causes a candle to smoke, and what can I do to correct it?

A: A well-made candle will create virtually no smoke when burning properly. However, if the wick becomes too long, or an air current disturbs the flame's teardrop shape, small amounts of unburned carbon particles (soot) will escape from the flame as a visible wisp of smoke. Any candle will soot if the flame is disturbed. To avoid this, always trim the wick to ¼ inch before every use and be sure to place candles away from drafts, vents or air currents. If a candle continually flickers or smokes, it is not burning properly and should be extinguished. Allow the candle to cool, trim the wick, make sure the area is draft free, and then re-light.

Shine candle use only fragrances that are approved for burning in candles. We also carefully monitor the addition of fragrance to ensure that the candle will burn cleanly and properly and allow a linear release of the fragrance providing an ultimate candle burning experience.

Q:  Are my Shine candles eco-friendly?

A:  Yes. Studies have shown that vegetable-based waxes/Soy based waxes are eco-friendly.

 

Delivery time- Shine Candles processes and ships all orders within 48-72 hours.

 

Q:  What should I know about using candles safely?

A:  Candles are safe when burned properly, responsibly and according to manufacturer directions. Nevertheless, it’s important to remember that a burning candle is an open flame, and thus a potential fire hazard if not monitored carefully. When burning candles, consumers should follow these basic safety rules:

>Keep lighted candles within your sight. Never leave a burning candle unattended.

>Never burn a candle on or near anything that can catch fire.

>Keep candles out of the reach of children and pets.

>Trim wicks to ¼ inch prior to each use.

>Keep candles away from drafts and vents.

>Always use an appropriate candleholder placed on a stable, heat-resistant surface.